For your convenience we have detailed our policies below. We hope this will ensure your salon and spa experience will be memorable and relaxing.
Reservation & Cancellation PolicyAs a courtesy to our salon and spa professionals, please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment. For Halo Hybrid Fractional Laser appointments, a 48 hour notice is required. For CoolSculpting and Exilis services, a 72 hour notice is required. A credit card will need to be provided when making your appointment and you will be charged 20% of the service fee with a minimum charge of $25 if appointment is cancelled less than 24 hours in advance (48 hours for Halo/72 hours for CoolSculpting and Exilis services). Consultations are complimentary; however, a credit card is required for booking and a fee of $25 will be charged for cancellations with less than 24 hours notice. Because appointments fill up quickly, we suggest you schedule your next appointment before you leave.
Late PolicyAs a courtesy to all of our clients, we cannot guarantee your appointment if you are more than 10 minutes late. If you are running late, please call us at your earliest convenience so we may try to accommodate you.
Group Cancellation PolicyA $100 deposit is required for all group reservations. You may use this towards the service on the day of your treatment less any cancellation fees that may apply. When cancelling or rescheduling a group appointment, please provide 72 hours notice. One credit card must be provided for the group and that credit card will be charged 20% of the service fee if cancelled less than 72 hours in advance.
Spa PolicyRushing to an appointment isn’t healthy or enjoyable. Get the most out of your Revive experience by arriving at least 15 minutes prior to your spa treatment. Our scheduling is designed to allow the correct amount of time needed to complete your spa experience. If you happen to be late, we will do our best to accommodate you, however we cannot guarantee the full length of the service.
GratuitiesGratuities are not included in service price and are a matter of personal discretion on all of our services.
Cell Phone PolicyShhh! Please be sure your cell phone is turned off at all times while in our salon and spa.
Service GuaranteeWe want you to be happy. That’s why we take great pleasure in the quality of services we provide at Revive Salon & Spa. If for some reason you are unsatisfied with your service, please let us know within 48 hours and we will gladly work to ensure your happiness.
Return Policy — In-Store PurchasesIf you are not completely satisfied with your purchase, simply return the item in its original packaging within 30 days. We do not accept returns of Hair Brushes, SkinMedica, DevaCurl, Latisse, Brazilian Blowout Products or Appliances. We do not accept returns on gift cards.
Return Policy — Online Bookings/ PurchasesWhen booking appointments over $50, Revive requires a 20% deposit for these services. When you come in for your service, your deposit will be applied to your total charges.
- If your appointment is not canceled 24 hours in advance of the appointment time, your deposit will be retained by Revive Salon & Spa.
- If you cancel your appointment at least 24 hours in advance the 20% deposit will be returned to your account.
- We do not accept returns for gift cards purchased online
PaymentsWe accept all major credit cards, personal checks, and cash. All prices subject to change without notice.
Spafinder and Other Outside Gift CertificatesLimited to $100 per person use towards medical spa services.
ChildrenTo ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. Children under the age of 12 receiving services are to be accompanied by an adult.
PetsNo pets please, service animals are welcome.
Call or text 619.293.7233 to make an appointment for our spa, medical spa or hair salon. We look forward to your visit!